Citizens’ Perceptions of Urban Public Services

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Urban citizens’ perception survey on public service delivery was conducted by the Social Policy and Development Centre (SPDC) in 2015. The purpose of the survey was to get opinion of public service users regarding access, quality and reliability of service provision; problems encountered and responsiveness of service providers in addressing these problems. About 4000 households across Pakistan participated in this opinion survey. Households were randomly selected from three tiers of local government: Municipal or Metropolitan Corporations, Municipal Committees and Town Committees. This research report is taken verbatim from chapter 5 of SPDC annual review “The State of Social Development in Urban Pakistan”, 2014-15 and summarizes citizens’ rating and opinion on six public services which were included in the SPDC opinion survey.