SPDC’s Urban Citizens’ Perception Survey on Public Service Delivery (2015) gathered opinions from nearly 4,000 households across Pakistan on access, quality, and reliability of public services. Households were randomly selected from three tiers of local government- Municipal/Metropolitan Corporations, Municipal Committees, and Town Committees. This research, drawn from Chapter 5 of SPDC’s annual review The State of Social Development in Urban Pakistan 2014–15, summarizes citizens’ ratings and experiences with six key public services, highlighting challenges in provision and responsiveness.
